Client Support
For clients with an open account: trades, statements, funds, notifications and access.
Office hours: Monday to Friday, 09:30–15:30 PKT. Messages sent outside these hours are answered during the next business day.
What client support covers
- Account information
- Trading-related enquiry
- Trade confirmation
- Account statement
- Funds deposit or withdrawal
- CDC or NCCPL notification
- Login or technical issue
- Profile or KYC update
- Other support request
What to include
- Your name as it appears on the account
- Your account number
- The email address and telephone number registered on the account
- The category above that fits
- What happened, and when
- The trade or transaction reference, if the query concerns one
Contacting us from the email address or number registered on your account makes verification quicker.
Never include these in any message to us:
- Your account password
- Your trading PIN
- A one-time password or verification code
- Complete payment-card details
Almeer Securities will never request your account password, trading PIN or one-time verification code through an unsolicited call, email or message.
If you think your account has been accessed
Contact us immediately by telephone rather than email — a phone call reaches someone faster than a message in a queue. Then check your recent trade confirmations and your depository notifications.
An online support form is being built. Until it is live, use any channel above — the information you send is the same, and it reaches the same team.