Client Support Services
Dependable assistance with account documentation, trading procedures and general client enquiries — from the first question before opening an account to everyday support afterwards.
What our team can help with
- Account-opening requirements and what to prepare
- Identity and KYC documentation
- Funding and withdrawal processes
- Trading procedures and how to instruct an order
- Trade confirmations and account statements
- Depository and clearing notifications
- General account-related enquiries
- Submitting a complaint, and how it is escalated
What support does not include
Our support team can explain processes, requirements and records. It cannot tell you what to invest in. Nobody at Almeer Securities will recommend a particular security to you as personalised advice, and any general market information we provide is exactly that — general.
Raising a complaint
If something has gone wrong, tell us. Set out what happened, when, and the account or transaction concerned, and our team will look into it and explain the outcome. If a matter cannot be resolved to your satisfaction, complaints can also be escalated through the channels available to investors under Pakistan’s capital-market framework.
Protecting yourself
A large share of the problems investors face are avoidable, and the same few habits prevent most of them.
- Open and operate an account only in your own name.
- Never share a password, PIN or verification code with anyone — including someone claiming to be from Almeer Securities. We will never ask you for them.
- Read the account-opening terms, and ask about anything you do not follow.
- Understand the applicable charges before you trade.
- Check trade confirmations and statements promptly, and report discrepancies without delay.
How to reach us
Support is available during business hours by telephone, email and WhatsApp — the details are in the bar at the top of every page and in the footer below.
Related services
- Account & Settlement Services — Assistance with account operations, transaction records, trade settlement and securities-related processes.
- Retail Investor Services — Accessible brokerage support for individual investors, experienced market participants and active traders.
- Online Trading — Secure and efficient access to place, monitor and manage eligible market orders.
Investment in securities carries risk, including the possible loss of capital. Past performance is not indicative of future results. Almeer Securities (Pvt.) Limited is a securities brokerage; nothing on this page is personalised investment advice.